Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address worldwide. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping costs for you based on the weight and the shipping options you choose. delivery is usually within 7 - 21 days. Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the nearest 0.5 kilogram. All shipping is via Certificated International Airmail.

Some of the products come directly from the manufacturer in China therefore In some cases there is an import tax duty applied to the order when it reaches the customs of the country of destination, therefore on delivery of package you may need to pay a small charge.

Customs Risk

It can't help being risky to import e-cigarette, especially e-juice and prefilled cartridges. 

According to our customers' feedbacks, Argentina, Canada, Denmark, Germany, Malaysia, Mexico ,South Korea, South Africa and Switzerland customs pay attention to parcels containing e-juice and prefilled cartridges. We also have orders seized by those customs. Customers from the other listed countries, please do not purchase many e-juice and prefilled cartridges in one shipment.

Canada and Mexico customers, please be advised that for the order total amount more than US$100(with shipping fee) We will cancel the order without notice, it came into force from noon 12:00pm, Apr 8, 2011

We don't ship prefilled cartridges, prefilled cartomizers and e-juice to Denmark. If Danish customers purchase starter kits of Joye510, Joye eGo or any other models, we will replace the prefilled cartridges with empty(blank) cartridges. Any E-juice included in the order will be removed and refunded. 

Sep 13, 2010: Switzerland customs allows 150 ml of e-liquid in one shipment since Sep.13th, 2010.

Oct  8, 2010: Recenlty, we have several orders seized by Korea customs, our customers have to pay high custom duties for clearance, Korea customers please pay attention to it. 

Oct 11, 2010: Our Finnish customers reported that e-liquid and prefilled cartridges are prohibited to enter Finland. May 12, 2011: reported that e-liquid and prefilled cartridges are legal to enter Finland now.

Oct 26, 2011: Finns are allowed to order less than 60$ with shipping fee (43.45 euros with 24.10 rate) without responsible pay taxes and duties. When order is over that, customer is responsible to pay some taxes and duties.

Nov 16, 2010: German and Austrian authorities had declared the e-liquid as medical product, it is forbidden to sell e-liquid.

Apr 06, 2011: Since 01.01.2011 in Bulgaria we have to pay tax for all goods sent from abroad, which exceeds EUR15 - :

June 16, 2011: Argentina banned e-cigs now!

August 4, 2011: E-liquid containing nicotine (stock no more than 3 months) can be legally imported for personal use in New Zealand.

August 29, 2011: After gathering information from our Germany customers, we will proceed the orders to Germany as follows:

1. Put the paypal bills outside the package, mark the same values as paypal bills in customs declaration. Please be advised that Germany customs will charge duty for up to EURO 22 or EURO 25 orders, EURO 22 & EURO 25 are quoted from our customers' information. 

2. Declare the hardware order as "spare parts", declare all orders containing e-liquid as "fragrance lamp oil".

3. We will not send the package list with the package.

4. It is available for both EMS and Register airmail parcels.

If you don't want us to handle your orders in this way, you must leave an order message in "Order Postscript" before you submit your order. We will handle your order according to your requirements.

October 17, 2011:

"Norway as off 23.02.2011 prohibited the import of new products that contain nicotine from countries that are outside the EU-law.  And are very strict with now about the nicotine imports concerning the e-juice. But knowing this country I personally do not belive that they got enough manpower to check everything.  E-cig parts that dose not contain nicotine is 100% allowed through."

It is the responsibility of our customers to know the legal limitations of their countries customs before ordering from www.totallyvapor.com 

Items lost in transit:  Once an item is shipped and a tracking number is provided, Totally Vapor shall not be responsible for receipt of your package.

We are not responsible and can not be held liable for any orders that are shown as delivered by your respective carrier but are not receieved by you.  Furthermore, we can not be held liable for any damages or lost items due to shipping.